Insurance is an essential financial activity which we all should consider in our financial planning and adhere to it 100%. Insurance provides us the necessary safety net in case of any untoward happens in our life. There are many types of insurances available. But this article is not about insurance per se.
Identifying a reliable customer service agent
Taking an insurance policy is a right decision, going through the cumbersome process of
approaching an insurance company to finally subscribing to a policy that we need is a massive pain. This is where insurance customer service agents come into the picture. These agents are the bridge between an insurance company and its clients.
Qualities to look for
An insurance customer service agent should understand, customer’s requirements first. Many of these agents will start selling their insurance policies from the word go to meet their target. That’s not the right thing to do.
Insurance customer service agents should first listen patiently to the customer and understand their needs. Most customers will know what they want, but struggle to choose a right policy, primarily because they are not that savvy when it comes to various policies available and jargons associated with it.
Here, an insurance customer service agent should explain what they understood as customer requirement and bring up the best policies that when subscribed will benefit immensely the customer.
Then explain to them, why they should choose a policy and how this plays against other similar policies in the market, what benefits this policy provides a customer.
This will help the customer map his needs to the policy given to him and helps him in decision making.
Now the decision has been made by the customer. Then comes the process of subscribing to the chosen policy.
So far, the meeting between a customer and insurance service agent can be through phone or skype video. Once the customer decides, then, the meeting should happen in person.
This will help the customer to go through the process of subscribing to a policy with ease. Like filling forms, giving proof documents as mandated by the insurance company, also, insurance customer service agent can in person answer any queries that this customer has before he signs the dotted line.
Once a customer completes all required prerequisites, the role of an insurance customer service agent becomes more important.
He needs to keep the communication line between the insurance company and the customer clear. This means all communication between the company and the customer should be then and there.